“Can’t I just pay for services when I actually have a problem?”

One of our most common questions revolves around the type of company we run. We are a managed services company, not a break/fix shop. What is the difference- don’t both types of companies have to perform the same essential functions?

Different companies subscribe to competing theories in regard to network maintenance. In our case, we believe that proactive network monitoring and maintenance will actually make it more affordable for the customer over the long haul. That’s a big hurdle for customers who have never experienced this type of service, though.

For example, consider a small office with 6 workstations, network storage and a firewall. When it was professionally installed three years ago, office personnel notices faster network speeds and better performance. They probably thought nothing of it after that. But this office has several aging devices, some of which have not received updates in months. Employees keep delaying software updates. The firewall’s firmware- what’s that?- has never been upgraded! The backups were tested when they were installed, but nobody has ever tested them to verify they are still functioning.

As you can see, myriad issues can develop over time. Hence the need for managed services. We perform proactive maintenance on workstations and network equipment, usually after users are gone for the day. In most cases, workers won’t know about the updates and modifications we made to keep the network running smoothly. It’s almost as if you don’t know we’re there… and isn’t that the way it’s supposed to be? IT staying out of the way of productivity?

Of course, there are always times when we are called on-site for equipment failure. Or certain upgrades that need to be done during business hours in conjunction with 3rd party vendors. But these are usually calls a business makes that request our services, instead of us deciding to take down the network for updates during the middle of the work day.

So, why do we offer managed services?

  • We proactively monitor and maintain all facets of the network, and receive alerts when hardware is not performing properly.
  • Many problems are resolved before they impact end users.
  • We can make recommendations to decision-makers regarding the life span and performance of network components.
  • Offices have a predictable monthly budget that includes almost all of their IT expenses, which removes the peaks and valleys of network maintenance.

Does your IT provider offer these benefits? If not, maybe it’s time to give us a call. We can perform a free network analysis and provide you with a quote.